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Return Policy

The returned item from you must meet the requirements stated below:

You are responsible for shipping charges when they are returning any of the merchandises.
All returns, for any reason, must be packaged with instruction booklets and all other supplied accessories when it was first delivered to you.
Items are regular price items sales. Return and refund policy are not applied on discounted items

Policy on Returned Packages via FedEx

Please note that for orders shipped via FedEx, if the package is refused by the recipient or delivery is unsuccessful resulting in the package being returned, the following terms will apply:

The customer will be responsible for all return shipping costs, as well as any applicable local taxes and duties.
Refunds will be issued after deducting a 20% processing fee, the return shipping costs, taxes, and any other related charges incurred.
We kindly ask all customers to ensure accurate delivery information and to be available to receive the package to avoid unnecessary costs.

Changes and cancellations

You can cancel your order by sending email to us. However, order cannot be canceled while it is being prepared or once it is shipped. If you are unable to cancel item(s) and need to make a return, please review the Returns & Refunds. In any cases of cancellation, a 20% handling fee of the total item prices would be charged. Shipping cost will not be refunded if the order is shipped.

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